We distinguish 3 situations in case of a defect:

 1) You unpack the machine and it does not appear to work.

• Contact Cashtester on +31(0)88 6 288 288 and fill in the RMA request. And we will ensure that your machine is replaced for free.

 2.) You have a defect in the first year after purchase.

• Contact Cashtester on +31(0)88 6 288 288 and fill in the RMA request

• You will send the machine to Cashtester at your expense.

• Cashtester repairs the machine and sends it back at Cashtester's expense.

• You pay only the cost of shipping to Cashtester. Labor wages, spare parts and transportation are returned to you by Cashtester

3.) You have a defect at the end of the warranty period.

• You can choose to send the machine to us. In all cases, labor costs, parts and shipping costs are for you.

Contact +31(0)88 6 288 288 or by e-mail:This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.